by berkley | Mar 31, 2020 | Uncategorized
A couple of summers ago I was reading a book called “The Whole-Brain Child” by Daniel J. Siegel. I found it interesting that when children are acting out emotionally it is crucial that we hang out in the right side of the brain with them, empathizing and...
by berkley | Jan 14, 2020 | Uncategorized
Listening to recorded calls for reservation sales and guest services offers invaluable insight into how company’s values are being reflected in direct phone communications. I often hear supervisors say they can hear their team members in the office, and that is all...
by berkley | Oct 10, 2019 | Uncategorized
The vacation rental industry has an amazing foundation, one built on relationships and communication, which is why I was drawn to the industry and continue to enjoy working in it; the industry complements my hospitable spirit. I watch how company owners and leaders...
by berkley | Jul 12, 2019 | Uncategorized
Have you ever encountered someone who exuded passion about his or her career, hobbies, family, or even the beauty of life in general? I had the privilege of meeting such a person named Paresh on my recent plane ride home from Peru. The conversation started after...
by berkley | Mar 4, 2019 | Uncategorized
According to LinkedIn data, 57 percent of senior leaders feel soft skills are more important than hard skills. Interviewing candidates on hard skills is easy, whereas interviewing on soft skills requires questions prompting candidates to give examples of how they’ve...
by berkley | Aug 6, 2018 | Uncategorized
Texting communication is rapidly increasing as we all see every day. Now when I dine out at a restaurant and I am waiting for a table, no longer do I get handed a device that buzzes when my table is ready, now I get a text letting me know to be at the lobby in five...
