I am Ali Cammelletti and I bring over 30 years’ of experience in the Hospitality Industry. Serving in many capacities within the industry, from a front-line restaurant and lodging employee to building and owning a successful event planning business and now as a leadership and sales consultant.
Having earned a B.A. in Hotel/Restaurant Management from Northern Arizona University in Flagstaff, I continued my education as an instructor at Central Oregon Community College for the Business Department, bringing in another element to my experience. I taught the following courses; Customer Service, Event Planning, Retail Management, and Lodging Management, In 2014 I contracted with Le Cordon Bleu and taught; Information Technology Systems, Hospitality Technology Systems, and Hotel and Lodging Operations.
I have been independently consulting with businesses on relationship building customer service including phone skills, front line customer service, sales and leadership techniques for over 16 years. Previously, I was a business consultant for a hospitality software company who assisted the lodging industry on how to drive revenue through elevating sales techniques. Introducing me to the Vacation Rental Industry as a vendor instead of a consumer.
In 2013 I launched Spark Your Mindset LLC. (previously Cammelletti Consulting), focusing on the hospitality industry specifically. Currently I am a member of the Vacation Rental Management Association as well as Northwest Vacation Rental Professionals, where I speak at conferences throughout the year. I write articles for VRMIntel Magazine and specialize in helping companies with relationship building customer service and sales coaching for their teams as well as coaching managers on growing their internal relationship building customer service and leadership skills. My podcast Snack Leadership features everything leadership in bite size pieces so you can be quickly inspired to spark your mindset with new creative ideas on how to grow your leadership skills.
In my spare time, I enjoy spending time with my little girl, Chela, running, cross-country skiing, hiking, golfing and camping. I am a Central Oregon native that moved back after pursuing my restaurant career in San Francisco, California.
“The only way to do great work is to LOVE the work you do.”
— Steve Jobs
"If you are looking for an inspiring, open-minded, kind-hearted, thoughtful coach for your team, Ali is your girl. She is insightful and intuitive as to what your team really needs. She brings a wealth of knowledge from her years in the hospitality industry. She is my go-to when I am struggling with an employee challenge and has coached my entire team on sales techniques for our business. She takes into consideration both her expertise and our company's values in her coaching sessions."
Kim Balsama, Bennington Properties
"Ali's patience as a coach and a trainer for my role as a reservation sales specialist has allowed me to reach my own personal goals. Her perseverance to see me succeed is an unbelievable attribute that is hard to find. She finds new ways to approach sales techniques so that it is tailored to my sales style. I really appreciate the opportunity to work with such a talented coach!"
Cari Boland, Mount Hood Vacation Rentals
“Ali is a very gifted coach. She has helped me a lot overcome some obstacles, always being positive and supportive along the way. In turn, I have excelled in my job, with the confidence and insight she has taught me.”
Collette Vale, Bennington Properties
"After working one-on-one with Customer Service and Sales Coach, Ali Cammelletti of Spark Your Mindset over the last six months, I am delighted to recommend her services to everyone. I first met Ali at a Vacation Rental Managers Association seminar where she spoke on dealing with difficult customers. There was something in her sensitive approach that compelled me to introduce myself and later engage her services during a period of intense growth and change in our company. Ali helped me better my communication skills with staff through empathy and encouragement, become more aware of and set better boundaries all around, and she taught me how to handle stress in a healthy way. She is warm, empathetic, and understands the travel industry!"
Lauri Clark, Captain Cook Resorts
"Such an inspiration! Aside from having years of experience in customer service and hospitality, Ali has a passion for people and what motivates them. She takes the time to listen and her coaching methods are genuine - not ‘cookie cutter.’ They are tailored to meet the needs of your people, your business and your company culture. What I find most impressive is her ability to easily relate to a diverse group of people. She inspires you and your team members to be great leaders - not only in a professional capacity, but in your everyday actions."
Jessica Standley, Rosemary Beach Cottage Rental Company
"Spark Your Mindset provided our team with great tips and insight, helping us navigate through an ever-changing time with less stress and enabled a stronger team bond to take the Captain Cook Resorts team to a higher level."